Interior Sets

Entry Handlesets

Deadbolts

Entry Sets

Brass Hinges

Free Shipping On Orders over $200!

FAQS

General Questions

All Grandeur Hardware products are assembled in Denver, CO and will be custom built for your order by our experienced, long-term personnel. Once we receive your order, normal order turn-around time is 3-5 days. Our fill-rate averages over 99%!

We ship to all locations within the United States. Shipping times depend on your location. If you live down the street from us in Colorado, you'll get it faster than if you live in Alaska. Receive free shipping via via FedEx Home Delivery® or FedEx Ground Delivery® in the U.S. on orders over $200.  Expedited shipping option are available during checkout.

Shipping charges are calculated after all discount offers and promos have been added and before tax is applied. If you did not receive free shipping on your order, it may have been because your total before tax or after your coupon was applied was below the minimum amount needed to receive free shipping.

If you need to modify your order, please contact us directly within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

If for any reason you are not completely satisfied with your purchase, you may return your item(s) within 30 days of delivery. All returns require a proof
of purchase and must be returned in new, unused, and unaltered condition.  If you purchased a Grandeur product from a third-party retailer, returns must be initiated through that retailer.

No returns after 30 days are permitted.

For more information, please contact us directly via the form on our CONTACT US page using the topic "Returns/Exchanges/Warranty".

Yes. All orders totaling $200 or more will be shipped via FedEx Home Delivery® or FedEx Ground Delivery® at no charge. On orders totaling under $200, the customer will assume responsibility for shipping charges. Free shipping is only applied to orders that total over $200 before tax. Orders that total below $200 after coupon/discounts are applied will not be eligible for free shipping.

We offer a Lifetime Mechanical and 10-Year Limited Finish Warranty. Refer to the Warranty Section of this site for more information.

Product Questions

A passage function (tubular latch) is used on a closet or hallway door and does not lock. A privacy (tubular latch) is a good door set to use on a bedroom, bathroom, or any other interior door you want to lock. A dummy knob does not turn and does not function as a working lock. A dummy function is typically used on doors with some other device that holds the door closed. Dummy knobs are surface mounted to your door.

Yes! Just two screws hold the lock onto the door. All you need is a standard Phillips screwdriver. For additional installation support including downloadable instructions and how-to videos please view our Installation Help section.

No. Standard door preparation with a 2 1/8” cross-bore is sufficient. To ensure a proper fit you should measure your backset to see if it’s 2 3/8” or 2 3/4″.

Yes, if standard door preparation has been done. Please note that the latch faces and strikes come with wood mounting screws.  For steel or iron doors, you will need to purchase machine screws from a hardware store. Simply determine the threads on your door and/or jamb, and take the included wood screws with you to the hardware store.  Ask for machine screws in the same size and matching finish.

Both. Grandeur products come standard with square corner latch faces. If you need radius corners, just specify "Radius Corner Latch Faces" in the "Order Notes" section of the cart when placing your order.

Absolutely. And, we have Entry Handlesets, Entry Sets and Deadbolts for precisely this purpose. Also, our Exterior Sets are available in a PVD Finish called Lifetime Brass which is corrosion and tarnish resistant. Lifetime Brass is a good choice if your Entry Hardware is exposed to frequent moisture and/or salt air.

Forging costs more, but it produces stronger locksets without defects, and with better detail. See the forging section on this site for the interesting details.

Grandeur privacy sets have an emergency release hole on the exterior rosette or plate. We include a special "key" which is inserted into this hole to unlock the privacy function.

Yes. This is called a split style and is considered a custom item. Custom orders may require a an extra business day to process and may be subject to additional charges. All custom orders must be ordered via phone with Grandeur or through your local showroom dealer.

Our vintage designs were adapted from original styles circa 1900. They are extremely faithful to the original designs. In many cases, Grandeur offers significantly better quality than the originals.

Yes! Our high-grade brass can be recycled ad-infinitum. Even the brass shavings created during manufacturing are collected and recycled into new brass.

Technical Questions

When ordering door hardware, it is essential to know what will work with your door. If you have a new door, you may need to create your own bore hole. If you are replacing the hardware on an existing door, be sure to measure to determine which backset size will work with your door. Additionally, you will want to measure the thickness of the door to make sure the hardware fits.

BACKSET
To determine the correct backset measurement for your door, you will need to measure the distance from the edge of the door to the center of your bore hole.

DOOR THICKNESS
The distance from the inside edge to the outside edge of a door is the door thickness measurement. The industry standard for modern (post-1950) front doors is 1 3/4”. Many interior doors measure 1 3/8”thick. If your door is thicker than 1 3/4”, choose products from Grandeur Hardware, from which thick door kits are available

Handing of doors is critical when selecting Sets with Levers, Long Plates,or Split Design combinations.

Handing for door sets is determined by standing on the OUTSIDE FACING THE DOOR.

While standing on the OUTSIDE of the door, locate the door hinge location.

If the hinge is on the LEFT, the door is LEFT HANDED.

If door hinge is on the RIGHT, the door is RIGHT HANDED.

California’s Proposition 65 requires businesses to disclose when their products contain potentially hazardous chemicals. Regal Brands/Grandeur is complying with the law and notifying users that our products contain trace amounts of some chemicals listed in Prop 65. The risk of exposure to these chemicals from our products is very low. However, we are complying with the law to protect our customers.

The following warning is included across our family of brands because our products contain brass, including trace amounts of lead, which are potentially hazardous:

WARNING: This product can expose you to chemicals, including lead, which is known to the state of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

Yes. But, you will need to order athick door kit that will accomdate doors up to 2" thick. You can order a thick door kit by contacting our Customer Support Team.

No.Adjustable latches are not as durable as non-adjustable latches. When you order, you will need to specify if you need 2-3/8” or 2-3/4″ backset latches.